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Service

EXPERIENCE OUR SUPPORT BENEFITS

AV Design Consultants brings a flexible and customized approach to each client relationship. While we adapt our working style and arrangement to accommodate each clients’ unique needs, we consistently apply proven systematic methods to evaluate your wishes and match them with white glove service. We treat each client situation with the degree of professionalism that clients expect of top-tier A/V integration firms, combined with the responsiveness, flexibility, and personalization made possible by our small size and our expertise. As a boutique firm, our service technicians are dedicated to our clients’ needs.

Benefits to You Basic Essential Enhanced Premier
Monthly Subscription Free $24.99 $49.99 $74.99
Labor Warranty Benefits Service packages allow for extended labor warranty periods. 90 Days 1 Year 1 Year 1 Year
Priority Scheduling Service Packages allow for priority on-site scheduling. First Available - Longer than 48 Hours Within 48 Hours Within 24 Hours Within 12 Hours
Reactive Remote Repair Upon hearing from you, your system will be accessed remotely and often repaired without a service call. Billed by 1/4 hour rate + + +
App Control* You'll get a mobile app enabling you to fix many of the common issues that technology systems experience. *Requires OVRC Home hardware. + + + +
Discounts on Service Call Rates & Equipment In the unlikely event that a service call must be scheduled, you'll receive a preferred rate of $90/hr instead of our standard $125/hr rate. +Any necessary equipment will be discounted by 15%.   + + +
24/7 Email, Text, and Chat Support Experience the convenience of a live answer by one of our knowledgeable technicians.   + + +
24/7 Phone Support We're able to communicate with you in whichever manner best first your lifestyle.     + +
Proactive Monitoring and Remote Repair We'll proactively monitor your technology system and troubleshoot potential issues before they arise.     + +
Yearly System Checkup Once a year system checkup (clean equipment/update firmware) including up to 3 hours of labor.       +

Service Plan Inquiry

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